Accommodation Rules

Public offer (Agreement) for the provision of temporary accommodation services
 
Please read the text of this Public Offer (Agreement) for the provision of services and, if you do not agree or do not understand any of the clauses of this Public Offer (Agreement), we suggest that you contact the Hotel staff for additional explanations.   
     
The services are provided at the Panska Hora Hotel, located at: 2 Zubrivska, Sokilnyky village, Lviv district, Lviv region, Ukraine (hereinafter - the Hotel) and include accommodation of individuals by providing a hotel room (place) for temporary residence. In case you accept the offered Services at the Hotel, it is considered that you fully and unconditionally agree to all the terms and conditions of the following Public Offer (Agreement) on the provision of services and the rules of residence at the Hotel, fully and unconditionally accept them (including agreeing to fulfill all the obligations imposed on you by the Public Offer (Agreement) on the provision of services and the rules of residence at the Hotel and you understand all their provisions). 
The public offer (Agreement) for the provision of services and the rules of residence at the Hotel determine the content of the rights, obligations and responsibilities of the Hotel and the Consumer, operate simultaneously and complement each other.
 
1. General Provisions
 
1.1. This Public Offer defines the terms of the Agreement in accordance with Art. 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter referred to as the "User" or "Users", or "Client", or "Consumer", or "Consumers", or "Guest", or "Guests") for the conclusion of the Agreement on the provision of accommodation services to the Consumer (provision of a room (place) for temporary residence) on the terms set forth below.
1.2. Hereinafter in the text of the Public Offer (Agreement), the Hotel and the Consumer are jointly referred to as the "Parties", and each separately as a "Party".
1.3. Each Party warrants to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to enter into and perform the Agreement in accordance with its terms.
1.4. The text of the Public Offer (Agreement) is always posted on the information stand and the official website of the Hotel. http://panska-gora.com.ua/
1.5. The Consumer agrees to disclose to third parties the information arising from the performance of this Public Offer (Agreement) and the Consumer's receiving services from the Hotel.

 
2. Offer (public offer) / Subject of the Agreement
2.1. The subject of the Public Offer (Agreement) is the provision by the Hotel to the Consumer of paid accommodation services by providing a room (place) for temporary accommodation at the address of the Hotel, in a specially equipped premises (room) in accordance with the reservation order.
2.2. The Agreement shall be deemed concluded and shall enter into force from the moment the Consumer performs any action provided for in clause 3.4 of the Agreement, which means the full and unconditional acceptance by the latter of all the terms of the Agreement without any exceptions and/or restrictions in accordance with Article 642 of the Civil Code of Ukraine. The Agreement for the provision of accommodation services concluded by the Consumer by accepting the Public Offer is legally binding in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to the Agreement signed by the parties and is considered to be that the User has read and agreed to the terms of this Public Offer (Agreement).
 
3. The procedure for concluding the Agreement
3.1. The Agreement shall be concluded between the Hotel and the Consumer in the form of an Adhesion Agreement (Article 634 of the Civil Code of Ukraine).
3.2. Acceptance of the Public Offer is the performance by the Consumer of any of the actions specified in clause 3.4 of the Agreement.
3.3. Acceptance of the Public Offer means full, unconditional and unreserved acceptance by the Consumer of all the terms of the Agreement without any exceptions and/or restrictions and is equivalent, in accordance with Part 2 of Article 642 of the Civil Code of Ukraine, to the conclusion by the Parties of a bilateral written Agreement on the terms set forth in this Public Offer. 
The conclusion of a contract means that the Consumer:
- fully familiarized with and agree to the rules of accommodation in the Hotel;
 - recognizes the unconditional suitability of the Hotel premises to meet the needs described in this Agreement;
- accepts all the terms and conditions of this Agreement without any comments or objections.
3.4. In accordance with Article 642 of the Civil Code of Ukraine, the Consumer confirms the fact of acceptance  of the Public Offer in case of performing any of the following actions:
- payment for temporary accommodation services through the reception service (reception) or by bank transfer on the basis of issued invoices, or by bank card;
- direct use of the Hotel (accommodation) services by the Consumer; 
- filling in the registration form / receipt / questionnaire at the reception.
3.5. The Consumer undertakes to independently enter (notify) reliable personal data and information that corresponds to reality when registering for the Hotel's services.
3.6. The term of acceptance of this Public Offer is unlimited.
 
4. Procedure for Hotel accommodation 
4.1 The Hotel is open 24/7. Settlement time — 12:00, check-out time - 12:00, check-in — 14:00.
4.2. A room in the Hotel is provided only upon presentation by the Guest of his/her passport or other identity document provided by the current legislation (electronic identification and authentication of the Guest's identity through the mobile application of the DIIA Portal is allowed) and completion of questionnaire of the established form. Guests, after concluding the Agreement for accommodation (filling in the questionnaire), shall receive the key to the room provided for accommodation from the administrator.
4.3 Early check-in and late check-out of Guests to/from the Hotel is possible only with a previously agreed booking. Early check-in from 06:00 to 14:00 shall be paid extra in the amount of 50 % of the cost of a day's stay (breakfast is included in the price). Late check-out from 12:00 to 20:00 shall be paid extra in the amount of 50 % of the cost of a day's stay.
4.4. From 22:00 to 8:00, silence shall be kept inside the Hotel and on the territory. At this time, it is forbidden to turn on the high volume of the audio system and TV in the rooms.
4.5. Visitors can come to the Hotel from 7:00 to 23:00. The person living in the room shall give his/her consent to the arrival of visitors, and the administrator shall keep a record of all Hotel Guests. The person staying in the room shall be responsible for his/her visitor. If necessary, the administrator and the representative of the security service shall have the right to check the documents of the visitor.
4.6. Smoking is prohibited in the room and other premises of the Hotel. A fine is imposed for smoking on the premises of the Hotel. In the case of repeated smoking in prohibited places, the Hotel administration shall have the right to evict the Guest unilaterally without refunding the cost of the services provided.
4.7 Living with pets is prohibited.
4.8. The administrator shall monitor compliance with the internal procedures at the Hotel. The administrator shall provide explanations to the Guests regarding the accommodation policy, and accept complaints from them about the actions of the staff and other Guests that violate the established work order.
 
5. Rules of the Hotel property use 

5.1. The Hotel shall provide the Guests with furnished rooms equipped with household appliances (TV, hair dryer, refrigerator, etc.), sanitary ware, and other equipment. Hotel rooms and common areas are insulated, have a modern decoration, engineering networks, and equipment that meet all requirements at the time of commissioning.
5.2. Guests shall treat the Hotel's property with care, use the equipment as intended, and comply with fire safety requirements. In case of detection of property damage, technical malfunctions, or emergency events (flooding, fire, broken glass, etc.), it is necessary to immediately notify the Hotel administration.
5.3. After checking into the room, within one hour, the Guest shall have the right to report to the administrator about discovered defects in the decoration and equipment of the Hotel room. If the Guest fails to report the discovered defects in the decoration and equipment and in the event that the administration discovers loss or damage to the property of the Hotel upon the Guest's leaving the Hotel, the Guest shall pay for financial and physical damage.
5.4. Upon check-in, the Guest shall be given a key (plastic card), which he/she shall return on the day of departure. If the Guest loses the key, a fine shall be imposed.
5.5. In the event of loss or damage due to the fault of the User of property (including towels, bathrobes, dishes, furniture, various equipment, etc.) located on the territory of the Hotel, the Guest shall compensate the damage, the amount of which shall be determined according to the prices indicated on the information stands, in the consumer's corner, menus, price tags, prices, other information documentation of the Hotel, and, in the absence of such prices, by commission consisting of a security guard, reception desk administrator and any other employee of the Hotel on the terms of transparency and at the market value of the lost or damaged property.
 
6.Services provided by the Hotel
6.1. The hotel provides basic hotel services included in the price of accommodation, as well as additional services provided for a separate fee.
6.2. The main hotel services include: provision of a room for accommodation, room cleaning, meals (breakfast), ambulance call, first aid, wake-up call at a certain time, delivery of correspondence to the room.
6.3. The hotel welcomes visitors for accommodation around the clock. A room with a certain number of beds is provided for use. If it is necessary to accommodate an additional number of visitors to the room and the room is equipped to accommodate them, such visitors are accepted for a separate fee. Children under the age of 18 can only stay in the hotel together with adults (parents or relatives).
6.4. Daily cleaning (dusting, taking out the garbage, washing glasses, cleaning bathrooms) is carried out daily.
6.5. The room is fully cleaned every time after check-out.
6.6. Towels are changed daily, bed linen is changed no more than once every three days, or at the request of the guest.
 
7. Room reservation
7.1. Room reservations are made as follows:
- The Hotel Administration has the right to conclude Agreements for the reservation of Rooms. Subject to availability, the Administration accepts reservation requests from legal entities and individuals;
- The Hotel shall be entitled to enter into an Agreement with the Customer for reservation and payment by bank transfer and at the specified room rates by signing it by both parties. The Agreement shall be deemed concluded only if the Hotel agrees in writing to the reservation request sent to it;
- The Hotel accepts applications for reservations by postal, telephone or other communication (e-mail, including facsimile), which allows to reliably establish the affiliation of the application to the Customer;
- applications for reservation of rooms in the Hotel for accommodation of individual tourists, citizens and groups shall be submitted by the Customer within the period specified by the Hotel Administration in accordance with the concluded separate Agreement;
- when reserving a room for an individual with a cash or payment card payment method, a separate Reservation Agreement is not required. The mandatory document for confirming the Tariff, Check-in/Departure Date according to the reservation is the Reservation Confirmation, which the Guest receives from the Hotel;
- the reservation is considered "pending" without payment. To make a reservation "guaranteed", the Guest must make a prepayment of 100% of the reservation cost by credit card or make a bank transfer or provide the Hotel with the opportunity to pre-authorize a credit card for the total amount of the reservation. You can make a subscription or pre-authorization on the website or in another way by prior arrangement with the Hotel;
- 6 days prior to check-in, the Guest must guarantee his/her reservation by pre-authorizing the Customer's payment card for the total amount of the reservation;
- pending reservations are valid until 18:00 of the Date of arrival, after which they may be canceled by the Hotel without notice to the Guest;
- by confirming the reservation of a room at the Hotel, the Guest accepts and agrees to the above terms and conditions and to the Cancellation procedure and the rules applicable in case of non show.
7.2. Cancellation of the reservation:
- cancellation of a confirmed reservation is made by sending a written notice to the Hotel to the e-mail address
 reception@panska-gora.com.ua or by phone: +38 068 035 07 07 Cancellation is free of charge (except for special rates that do not provide for a refund of prepayment) if made within 24 hours before the Guest's arrival Day;
- in case of cancellation of the reservation after the specified time, the Guest pays the Hotel 100% of the reservation amount of the confirmed order, including the cost of the ordered additional services;
- in case the Guest does not check into the Hotel or cancels the reservation later than 24 hours before 14:00 of the Check-in Date, the prepayment amount in the amount of the reservation cost (100% of the total amount according to the confirmation) is not refundable and is considered a Penalty collected in favor of the Hotel;
- all prices for hotel services are indicated in UAH. Payment for accommodation is made in UAH;
- payment for accommodation is made before the Guest's arrival or upon check-in. Payment can be made in cash, by payment card, by bank transfer, by electronic funds transfer, and so on. The hotel accepts Visa, Mastercard, and American Express Bank cards;
- the room rate does not include tourist tax in the amount of 35.50 per day/person (excluding VAT).
7.3. Conditions for exemption from paying the tourist tax:
- availability of a business trip order from the Guest upon arrival and / or providing a scanned copy of it when making a reservation;
- in order for the tourist tax not to be included in the invoice when making a reservation by bank transfer, it is necessary to send a scanned copy of the business trip order to the reservation department together with the reservation application, otherwise the tourist tax will be included in the invoice or paid by the Guest on the spot;
- having the status of a disabled person, a disabled child, which is confirmed by relevant documents, and a person accompanying a disabled person of group I or a disabled child (no more than one accompanying person);
- having the status of a war veteran, which is confirmed by the relevant documents (including ATO participant, combatant);
- having the status of a participant in the liquidation of the consequences of the Chernobyl accident, which is confirmed by the relevant documents;
- the Guest's age is under 18 years old.

 
8. Rights and obligations of guests staying at the Hotel

8.1 Guests staying at the Hotel shall comply with this Policy, fire safety rules, as well as other regulatory documents and Ukrainian legislation.
8.2 The Hotel shall be responsible for the loss of funds, other valuables (securities, documents), and jewelry only provided that they were handed over to the Hotel for safekeeping in a special storage place or storage room. Safe deposits located in the Rooms are not included in this category).
8.3 The Guest shall have the right to invite visitors to his/her room from 07:00 to 23:00, but no more than 2 people at the same time, excluding guests staying in the room. If the visitor stays in the room after 23:00, the Guest shall pay the difference between double and single accommodation if the Guest paid only for single accommodation. If two Guests are already registered in the room, then, for the accommodation of adults in an additional place in the room, which is determined by the Hotel administration as the room that has an additional place, a fee shall be charged according to the Hotel price list;
8.4 The Guest shall indemnify the Hotel in case of loss or damage to the property of the Hotel and shall also be responsible for violations caused by persons invited by him/her (visitors). The amount of damage shall be determined by the Hotel administration. Damages shall be compensated by the Guest in full, in the amount that covers the actual damages of the Hotel on the basis of the Certificate of material damage within five banking days from the moment of drawing up the above Certificate;
8.5 The Guest shall have the right to order additional paid and free services by contacting the Hotel administrator in advance. The Guest shall pay for all ordered additional services before leaving the Hotel according to the current price lists.
8.6 If the guest loses things while staying in the complex, he/she shall notify the Hotel administrator as soon as possible. In case of forgotten things in the Hotel, they shall be sent at the written request of the Guest and at his/her expense. Forgotten things shall be stored in the Hotel for six months, after which they shall be destroyed, which shall be documented in the certificate of the established form.
8.7 The Guest shall have the right to express his/her comments, claims, or suggestions to the Hotel administration and enter them in the book of feedback and suggestions.
8.8. For the purpose of ensuring order and security, Guests staying at the Hotel are prohibited from:
– bringing and storing in the rooms substances, materials, and objects that are dangerous for the life and health of citizens, as well as for the preservation of property;
– inviting unauthorized persons to stay in the room in their absence, as well as giving room keys to them;
– smoking tobacco products, e-cigarettes, and hookahs in the Hotel premises (in the rooms, corridors, lobby, restaurant, etc.). Smoking is allowed only in a specially designated place (contact the administrator for information). For smoking in prohibited places, the Guest shall pay a fine of UAH 500 for each violation;
– using electronic heating devices that are not part of the room equipment, using the Hotel and room equipment for other purposes;
– disturbing the peace of the staying Guests after 22:00 and before 8:00;
– bringing and storing unregistered firearms, pneumatic and other types of weapons in the Hotel; narcotic substances or other objects, the possession of which is prohibited by Ukrainian legislation.
– bringing and storing flammable, explosive, or other dangerous materials in the Hotel; items of an unusually large size or in an unusually large number;
 
9. Force Majeure
9.1. The list of force majeure circumstances is contained in Article 141 of the CCI Law.

 
10. Other terms and conditions

10.1. Energy-saving:
– it is forbidden to use triple adaptors and extension cords, powerful electrical appliances, including heating ones, in the rooms, except when these appliances are included in the standard equipment of the rooms or issued for use by the Hotel staff;
 – it is unacceptable to leave the cold and hot water taps open unnecessarily. It is forbidden to leave taps (mixers) open after leaving the room;
– in the absence of a centralized power supply, power shall be supplied by an emergency generator. Electricity consumption from the emergency generator is limited (it is recommended to turn off all electrical appliances, including televisions).
10.2. Video surveillance:
 – the territory of the Hotel, all entrances to it, internal stairs, and corridors are monitored by video cameras. All information is recorded on digital media and stored. Video surveillance is carried out for the safety of Guests, their property, and the property of the Hotel. By signing the questionnaire, the Guest acknowledges and does not object to the fact that video surveillance systems are used in the Hotel premises (except for the rooms and toilet cubicles).
10.3. Parking:
– parking of vehicles is allowed at a designated place and if there are free parking spaces. The Hotel shall not be responsible for the preservation of the Guest's vehicles (or property in the vehicle).